Terms of service

Open Collective (“the Collective”, “we”) is a private members network operated from Ibiza, Spain. These terms govern your use of this platform and your participation in Collective events, stays, and experiences. Formal legal-entity details (company name, registration number, and registered address) will be published here upon completion of incorporation; until then, all notices can be served at hello@example.com. By using the platform you accept these terms.

The Collective is for adults. You must be at least 18 years old (or the age of majority where you live, if higher) to apply, hold an account, RSVP, or attend. By using the platform you confirm you meet this requirement. We may close accounts of underage users and delete their data.

Membership is by referral, application, and personal alignment. Access to member areas, villa stays, events, and partner experiences may be accepted, declined, waitlisted, changed, or cancelled by the operator at its discretion. Membership decisions are personal to the founding circle; you may ask for a decision to be reconsidered by writing to us, and we will respond within a reasonable time.

Your account is personal and non-transferable. Keep your password and entrance links confidential — anything done through your account is treated as done by you. Tell us promptly at the address above if you suspect unauthorised access. Account sharing is not permitted.

Event RSVPs, waiting-list entries, and stay requests are requests until confirmed by the operator. Confirmations state the applicable practical terms: dates, price, deposit, payment method, and any event- or stay-specific rules. Guests must provide accurate contact details and follow house, safety, payment, cancellation, and conduct instructions shared for a specific event or stay.

The platform itself does not process payments today. Where a stay or event carries a price, the amount, currency, taxes, payment method, and timing are agreed at confirmation. Unless a confirmation says otherwise: (a) nothing is owed for a request that is never confirmed, including waiting-list entries; (b) deposits secure a confirmed window and are refundable if the operator cancels; (c) guest-initiated cancellations follow the cancellation terms stated in the confirmation for that stay or event. Statutory consumer rights are not affected.

Members and guests are expected to respect the property, hosts, staff, other guests, privacy boundaries, and local laws. Photography and social sharing of private gatherings follow the rules announced for each gathering — when in doubt, ask the host. Guests are responsible for damage they (or their invited companions) cause at a property. We may remove access for unsafe, unlawful, abusive, or disruptive behavior.

You are responsible for the information you submit. You grant the Collective a non-exclusive licence to use content you submit (profile copy, photos) solely to operate the service — showing your profile to other members, running the directory, coordinating stays. You confirm your content does not infringe anyone else's rights. Member profile content is visible to other members once onboarding is complete; private contact details such as email, password, phone, and WhatsApp are not shown in the member directory. The Collective's own branding, copy, and software remain ours; scraping or reverse engineering the platform is not permitted.

We may suspend or end access immediately for breach of these terms, unsafe or unlawful behavior, or risk to the house, members, or staff. Where reasonable, we will tell you why and hear you out — write to us to appeal. If membership ends with a confirmed upcoming stay, deposits for that stay are handled per its confirmation terms; where the termination is not caused by your breach, unused pre-payments are returned. Sections 8–13 survive termination.

We aim to keep the service available and accurate, but the platform is provided as-is while the Collective is being built; dates, availability, programming, and pricing may change. To the extent permitted by law, our total liability arising from the platform or a stay or event is capped at the amounts you paid for the specific stay or event concerned (or €500 where nothing was paid), and we are not liable for indirect or consequential losses. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for gross negligence or willful misconduct, or for rights consumers hold under mandatory law. Experiences arranged through independent third-party providers are those providers' responsibility.

If your breach of these terms, violation of law, or conduct at a property causes claims or losses to the Collective, you are responsible for the direct damages that result. For consumers in the EU/EEA/UK this applies only to the extent permitted by the law of your country of residence.

Neither side is liable for delay or failure caused by events beyond reasonable control — natural disasters, pandemics, government action, utility or transport failure, civil unrest. If such an event cancels a confirmed stay or event, pre-payments for it are refunded or re-credited.

These terms are governed by Spanish law, and disputes belong to the courts of the Balearic Islands, Spain — except that if you are a consumer in the EU/EEA or UK, you keep the protection of the mandatory rules, and the right to sue and be sued, in your country of residence. We prefer to resolve things directly first: write to hello@example.com and we will try to sort it out informally before anything formal.

We may update these terms as the Collective evolves; material changes are announced on the platform and apply from the date shown above. If a clause is found unenforceable, the rest stands. These terms, together with the Privacy notice and any stay- or event-specific confirmations, are the whole agreement.

Questions about these terms can be sent to hello@example.com.